Delivery Time: Orders are typically delivered within 3-5 business days within Saudi Arabia. In some cases, delivery may take longer depending on the customer's location.
Shipping Cost: Shipping cost is calculated based on the weight and size of the order and the delivery location. You can view the shipping cost at checkout.
Shipping Companies: We collaborate with reputable shipping companies such as Aramex, SMSA, and DHL to ensure your orders arrive safely and on time.
Shipment Tracking: You can track your shipment using the tracking number sent to you via email after the order is shipped. You can visit the shipping company's website and enter the tracking number to track the status of your shipment.
Packaging: Products are carefully packaged to ensure their protection during transit. We use high-quality packaging materials to maintain the safety of the products.
Refrigerated Shipping
Delivery Time: Refrigerated orders are delivered within 1-2 business days to ensure product quality. Delivery is done as quickly as possible to avoid any product damage.
Shipping Cost: The cost of refrigerated shipping is calculated based on the weight and size of the order and the delivery location, with an additional charge for refrigeration. You can view the final cost at checkout.
Refrigerated Shipping Companies: We collaborate with specialized refrigerated shipping companies such as Naqel to ensure that products arrive in the best condition.
Shipment Tracking: You can track your refrigerated shipment using the tracking number sent to you via email after the order is shipped. You can visit the shipping company's website and enter the tracking number to track the status of your shipment.
Packing and Packaging: Refrigerated products are packed with insulating materials to maintain the appropriate temperature throughout the transportation period. We use refrigerated boxes and special packaging materials to ensure that products remain fresh.
General Policies
Address Verification: Please ensure that the address entered is correct when placing an order to avoid any delivery delays. In case of any errors in the address, please contact us immediately to correct it.
Communication: If you have any questions or problems related to shipping, you can contact us via email or phone. Our customer service team is available to assist you at any time.
Returns and Exchanges: You can view our return and exchange policies on the policies page of the website. We guarantee your satisfaction with the products, and in case of any problem, you can return or exchange the products according to the terms and conditions.
Business Hours: Orders are processed during business days from Sunday to Thursday. Orders placed on weekends or public holidays will be processed on the first business day after the holiday.
Disclaimer
Shipment Condition: We make every effort to ensure that products arrive in excellent condition, but we are not responsible for any damage that may occur to products during shipping. We recommend inspecting the shipment upon receipt and contacting us in case of any damage or problems.
